Process Design
How to Create a Process Map That Shows Real Work
Create a process map by defining one trigger and one end point, then involving the people who perform and receive the work.
Process Design
A useful procedure helps a trained person perform a defined task and recognize exceptions. The goal is a maintained working document, not a binder that becomes obsolete as soon as the process changes.
Process Design
How to Write a Small Business SOP
To write a small-business SOP, define one process, its trigger, intended outcome, owner, prerequisites, and boundaries.